Meet Oleksandr Chevelov, Head of Customer Care at FF Group

Meet Oleksandr Chevelov, Head of Customer Care at FF Group. He is dedicated to building strong, transparent relationships with customers and ensuring their experience is seamless from the very first interaction. Oleksandr focuses on creating efficient processes, fostering collaboration across teams, and turning feedback into meaningful improvements. Under his leadership, Customer Care has become a driving force that supports both customer satisfaction and the long-term success of our AI-powered solutions.

Read more about Oleksandr’s journey, his vision for Customer Care, and how he sees technology shaping the future below 👇

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What inspired you to join FF Group and work on AI-powered traffic solutions?

First of all, I was fascinated by how license plate recognition and MMR technologies work. This field and its technologies were relatively new to me, so I was eager to dive in, explore, and gain a deeper understanding of the domain.

What’s one complex problem you’re currently working on or recently solved that makes you proud?

FF Group continues to gain momentum rapidly, and from the very beginning I’ve had the chance to contribute my experience and vision to the company’s growth. Together with our team, we’ve built transparent and efficient business processes and established strong cross-functional collaboration, which allows us to consistently maintain high standards of quality.

I’m especially proud that these efforts are reflected in measurable results: we’ve achieved an average first-reply rate of 86.2% and a satisfaction rating of 98%, achievements that inspire me to keep raising the bar.

How do you see FF Group’s tech shaping the future of traffic management and Smart Cities?

Today, FF Group’s solutions already support police and commercial organizations in a wide range of applications. With the ongoing development of DataFactory and the flexibility it offers, the possibilities are limited only by human imagination.

Looking ahead, these technologies have the potential to become a foundation for integrating diverse systems and enabling more holistic management of urban infrastructure. And as AI continues to evolve and be implemented, the journey promises to be anything but boring—full of innovation and new opportunities.

What’s the biggest challenge you’ve faced since joining FF Group, and how did you overcome it?

One of the biggest challenges was establishing a more structured approach to Customer Care. Together with the team, we introduced a new system and strengthened collaboration across departments. As a result, response times decreased, customer satisfaction grew, and we now have a transparent framework that scales alongside the business.

We also gained access to reliable statistics and analytics that provide a strong foundation for making informed management decisions moving forward.

What’s one thing you’ve learned in your career that you wish you knew earlier?

Looking back, I wish I had learned earlier how to delegate effectively and trust my team. Real results come not from doing everything yourself, but from organizing the team in the right way and placing trust in people.

What do you like to do when you’re not working?

I enjoy traveling, yachting, and playing team sports such as football.

What do you think is the most underrated skill in your industry today?

The ability to integrate with AI. Today it’s a crucial skill, yet still underestimated by many in the industry.

How do you stay focused, organized, or inspired when working on tough problems?

I believe that nothing is impossible or unsolvable. With experience to draw on, I break complex challenges into simpler tasks and stay focused on moving toward the goal each day. Of course, the team is a major source of inspiration and drive, especially when we can see the real results of our work.

What sparked your original interest in technology?

Technology has the power to change the world, and that’s what excites me most.

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